How can I place an order?
You can place an order directly, as soon as you have your quotation ready. If you like, you can save the quotation in your personal area, and issue the order within the next 15 days, either from the E-mail sent to you when the quotation was saved, or from your personal area.
Is it possible to modify or delete an order?
You can cancel or delete an order if it is not in production phase or already delivered. (See General Sales Conditions for more information on this subject).
Can I order any size I want?
YES. Our best advice: choose at least two sizes, to account for size differences in the population. "That is what makes this world a beautiful place".
Is there a minimum order amount to be met?
There is a minimum order amount, varying depending if the items requested are to be imprinted or not. Said minimum will be shown when making a quotation. From a certain minimum order amount, which varies according to the country you are ordering from, transportation to any destination within the EU will have no additional cost for the customer, provided minimum order criteria are met (see General Sales Conditions). The system will automatically show if your order this minimum amount established. Nevertheless, if you want to know the minimum order amount for your country, feel free to consult our Customer Service department at any time.
Is there a minimum order quantity to be met?
With the exception of some specific Tailor-made items, the answer is NO. You can order any quantities, provided that the minimum order amount of money is met. Please notice that the per-unit price of imprinted products is increased if quantities are decreased, since fixed costs of imprint process (e.g. photolites) do not change with quantities.
When will an order be considered "confirmed"?
When you receive our E-mail specifying conformity with all order aspects and make the order payment (if your company does not have an open credit line), your order will be considered "confirmed".
Can I order "imprintless" goods?
YES. All of our products, without imprints, are available for delivery in a shorter period of time than the same products with imprints.
How can I send you the files you should use to imprint my items?
Once your order is issued, we will send you an E-mail requesting the files needed for the imprint of your products; you should send a file for each imprint position. We will appreciate that you send also an additional file with all the specifications that you consider opportune. (See "Artwork & Printing").
Will I see an imprint simulation before production process launching?
ALWAYS. The E-proof will be sent to you via E-mail. We will NEVER imprint your products without your explicit E-mail approval.
Will I receive the exact item quantities reflected in my order?
For custom articles, like candy, mouse pads, etc., there might be a +/- 10% difference between quantity ordered and quantity received. Excess items are yours for free. If delivered quantities are smaller than ordered quantities, we will pay you back the difference.
When do my products enter the production phase?
First, you should approve all order specifications (quantities, price and delivery time). After that, if your company does not have an open credit line with us, you should make the payment, either by bank transfer, PayPal or credit card. At this moment, the order is considered "confirmed but still not approved for imprint"; meaning that we need your approval regarding imprint(s) to start the production process. As soon as we receive your explicit approval for said imprint(s), the products will enter the production phase.
How long does it take to deliver an order?
If your product does not have imprints, order delivery will take from 3 to 5 days, depending on destination. If the product have imprint(s) it will take from 20 to 30 days most of the time. Nevertheless, these estimations are affected by the specific products requested, quantities involved, and the locations where the products are stored. It should be understood that the delivery time specified when the order is "confirmed" applies just for the delivery address you requested. If your order is needed for an event, convention, fair or the like with a specific start date, we will appreciate to be informed as early as possible; this helps us to deliver the goods within your specific deadline.
How can I repeat an order?
To repeat an order, you can create the same order as a new one, or you can send an E-mail to our Customer Service department, specifying the original purchase order number, and quantities/products that you want to re-order. You do not have to send imprint files again.
I need you to add my Purchase Order Number to the invoice
Just send an E-mail with this request to our Customer Service department. Your PO number will be printed in both the packing list and the invoice, to facilitate product identification.